Privacy Policy

Welcome to Cazilla Casino. We are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy outlines how Cazilla Casino collects, uses, stores, and protects your personal information when you use our website, services, and applications. It also details your rights regarding your data.

By accessing or using Cazilla Casino's services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our services. This policy applies to all users of Cazilla Casino, regardless of their location.

We collect various types of information to provide and improve our services to you. This includes information you provide directly to us, information collected automatically, and information from third parties.

• Information You Provide Directly:
  • Account Registration Data: When you create an account with Cazilla Casino, we collect personal details such as your full name, date of birth, gender, email address, phone number, and physical address.
  • Financial Information: To facilitate deposits and withdrawals, we collect payment method details, including credit/debit card numbers, bank account information, and e-wallet details. We do not store full payment card numbers on our servers.
  • Identity Verification Documents: For regulatory compliance, particularly Know Your Customer (KYC) and Anti-Money Laundering (AML) checks, we may request copies of government-issued identification (e.g., passport, driver's license), proof of address (e.g., utility bill), and other relevant documents.
  • Communications: Records of your interactions with our customer support team, including emails, chat transcripts, and phone calls.
  • Voluntary Information: Any other information you choose to provide, such as preferences, feedback, or responses to surveys.
• Information Collected Automatically:
  • Device Information: We collect information about the device you use to access Cazilla Casino, including IP address, operating system, browser type, device type, and unique device identifiers.
  • Usage Data: Details of your interactions with our services, such as pages visited, games played, time spent on the site, access times, and referring URLs.
  • Location Data: General geographical location derived from your IP address.
• Information from Third Parties:
  • Verification Services: We may obtain information from third-party identity verification and fraud prevention services to comply with legal obligations and protect our services.
  • Payment Providers: Information related to your transactions from payment service providers.
  • Marketing Partners: If you have consented, we may receive information from marketing partners regarding your interests or demographics.

Cazilla Casino uses your information for various purposes, primarily to provide and improve our services, ensure security, and comply with legal obligations.

• To Provide Services:
  • Managing your account and providing access to our games and features.
  • Processing your bets, deposits, and withdrawals.
  • Communicating with you about your account, transactions, and service updates.
• For Security and Compliance:
  • Verifying your identity and age to prevent underage gambling.
  • Performing KYC and AML checks to prevent fraud, money laundering, and other illegal activities.
  • Monitoring for responsible gambling practices and providing support where necessary.
  • Detecting and preventing security breaches and unauthorized access.
• To Improve and Personalize Services:
  • Analyzing usage patterns to understand how our services are used and to enhance user experience.
  • Developing new features and improving existing ones.
  • Personalizing your experience, such as suggesting games or promotions based on your activity.
• Marketing and Promotions:
  • Sending you promotional offers, bonuses, and information about new games or features, where you have consented to receive such communications.
  • Conducting market research and analysis.
• Customer Support:
  • Responding to your inquiries and providing assistance.
  • Resolving disputes and technical issues.

We process your personal data based on several legal grounds, as required by data protection laws, including the General Data Protection Regulation (GDPR).

• Contractual Necessity: Processing is necessary for the performance of a contract with you, specifically to provide the gambling services you have requested and to manage your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Cazilla Casino is subject, such as anti-money laundering (AML) laws, know your customer (KYC) regulations, and responsible gambling requirements.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by Cazilla Casino or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. This includes:
  • Improving our services and user experience.
  • Preventing fraud and enhancing security.
  • Marketing activities, where not based on consent.
• Consent: We may rely on your explicit consent for specific processing activities, such as sending direct marketing communications. You have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

Cazilla Casino may share your personal information with third parties under specific circumstances and only when necessary to provide our services, comply with legal obligations, or protect our legitimate interests.

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf. These include payment processors, IT and hosting providers, customer support platforms, and identity verification services. These providers are contractually bound to protect your data and only use it for the purposes for which it was disclosed.
• Regulatory and Law Enforcement Authorities: We may disclose your information to government bodies, regulatory authorities, or law enforcement agencies when required by law, to comply with a court order, or to cooperate with investigations related to fraud, money laundering, or other illegal activities.
• Affiliates and Business Partners: In some cases, we may share data with our affiliated companies or business partners for operational purposes, such as joint promotions, provided you have consented to such sharing where required.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal data.
• Fraud Prevention: We may share information with organizations dedicated to fraud prevention and responsible gambling initiatives.

We do not sell your personal data to third parties for their independent marketing purposes.

Cazilla Casino implements robust technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. We are committed to safeguarding the information you entrust to us.

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Access Controls: Access to your personal data is restricted to authorized personnel who require it to perform their job functions. We employ strict authentication and authorization mechanisms.
• Firewalls and Intrusion Detection: Our systems are protected by firewalls and intrusion detection systems to prevent unauthorized access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Data Minimization: We only collect and retain personal data that is necessary for the purposes outlined in this policy.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security measures.

As a user of Cazilla Casino, you have specific rights regarding your personal data under applicable data protection laws. We are committed to facilitating the exercise of these rights.

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions, for example, if you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller, where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We may require you to verify your identity before processing your request.

Cazilla Casino uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and provide personalized content.

• What are Cookies? Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently and to provide information to the site owners.
• How We Use Cookies:
  • Essential Cookies: Necessary for the operation of our website, enabling core functionalities like secure login and transaction processing.
  • Performance Cookies: Collect information about how you use our website, such as which pages you visit most often, to help us improve site performance.
  • Functionality Cookies: Remember choices you make (like your username or language) to provide a more personalized experience.
  • Marketing/Advertising Cookies: Used to deliver relevant advertisements to you and track the effectiveness of our advertising campaigns.
• Your Choices: Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but this may affect the functionality and your experience of Cazilla Casino.

By continuing to use Cazilla Casino, you consent to our use of cookies as described in this policy. For more detailed information, please refer to our separate Cookie Policy.

Cazilla Casino retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Account Data: We will retain your account data for the duration of your active account and for a period thereafter as required by our licensing authority and applicable laws (typically 5 to 7 years after account closure) to comply with AML and other regulatory obligations.
• Transaction Data: Records of financial transactions are retained for a longer period as mandated by financial regulations and tax laws.
• Communications: Records of communications with customer support may be retained for a reasonable period to resolve disputes and improve service.
• Legal Obligations: In some cases, we may retain your data for longer periods if required by a court order or other legal process.

When your personal data is no longer required, we will securely delete or anonymize it.

Cazilla Casino may operate globally, and your personal data may be transferred to, stored, and processed in countries outside of your country of residence, including countries within the European Economic Area (EEA) and countries that may not have the same level of data protection laws as your jurisdiction.

When transferring your data internationally, we implement appropriate safeguards to ensure your personal data remains protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of data protection by the European Commission.
• Utilizing Standard Contractual Clauses (SCCs) approved by the European Commission for transfers to third countries.
• Relying on your explicit consent for specific data transfers.

By using Cazilla Casino's services, you acknowledge and agree to such international transfers of your personal data.

Cazilla Casino's services are strictly not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal information from children.

If we become aware that we have inadvertently collected personal data from a child, we will take immediate steps to delete such information from our records. If you believe that a child has provided us with personal data, please contact us immediately.

Cazilla Casino may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by email or other direct communication.

The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of Cazilla Casino's services after any changes signifies your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices at Cazilla Casino, please do not hesitate to contact us.

• Email: [email protected]
• Live Chat: Available 24/7 on our website.
• Postal Address: Our registered office address can be provided upon request for formal correspondence.

Our dedicated customer support team and data protection officer are available to assist you.