Privacy Policy

Cazilla Casino respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, create an account, or use our gaming services. We process your data in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) where applicable.

By using our services, you agree to the collection and use of information as described in this policy. If you do not agree with our practices, please do not use our website or services.

We collect several types of information to provide and improve our services:

• Account Information: Name, email address, date of birth, phone number, and residential address when you register
• Identity Verification: Government-issued ID, utility bills, and other documents required for account verification and compliance
• Financial Data: Payment method details, transaction history, and banking information for deposits and withdrawals
• Gaming Activity: Bet history, game preferences, session duration, and gameplay patterns
• Technical Information: IP address, device type, browser information, and operating system
• Communications: Records of customer support interactions, chat logs, and correspondence

We use your personal data for specific purposes related to operating our casino services. These include processing your account registration, verifying your identity to comply with anti-money laundering regulations, and facilitating secure financial transactions. We analyze your gaming activity to detect potential fraud, ensure responsible gambling practices, and customize your gaming experience.

Your information helps us provide customer support, send important account notifications, and communicate promotional offers when you have consented to receive marketing materials. We also use aggregated data to improve our website functionality and develop new gaming features.

Under GDPR, we process your personal data based on several legal grounds. Contract performance allows us to provide gaming services, process payments, and maintain your account. Legal obligations require us to verify customer identities, maintain transaction records, and report suspicious activities to regulatory authorities.

We rely on legitimate interests to prevent fraud, ensure platform security, and improve our services through data analysis. For marketing communications and certain analytics, we obtain your explicit consent, which you can withdraw at any time.

Cazilla Casino shares your information only when necessary and appropriate. We work with payment processors to handle deposits and withdrawals, identity verification services to confirm your eligibility, and game providers to deliver our casino offerings. These third parties are contractually bound to protect your data and use it only for specified purposes.

We may disclose information to regulatory bodies, licensing authorities, or law enforcement agencies when required by law or to investigate suspected illegal activities. In the event of a business merger or acquisition, your data may be transferred to the new entity under equivalent privacy protections.

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our systems use industry-standard encryption protocols, secure servers, and regular security audits. Access to personal data is restricted to authorized personnel who require it for their job functions.

While we maintain strong security practices, no internet transmission is completely secure. We cannot guarantee absolute security but continuously monitor and update our protective measures to address emerging threats.

You have several rights regarding your personal data. You can access your account information, request corrections to inaccurate data, and obtain a copy of your personal information in a portable format. You may also request deletion of your data, though we may retain certain information to comply with legal obligations.

You can object to processing based on legitimate interests, restrict certain data uses, and withdraw consent for marketing communications. To exercise these rights, contact our customer support team with proper identification verification.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site usage. Essential cookies enable basic website functionality, while performance cookies help us understand how visitors interact with our platform. Marketing cookies allow us to display relevant advertisements and measure campaign effectiveness.

You can manage cookie preferences through your browser settings, though disabling certain cookies may limit website functionality. Our cookie banner provides options to accept or decline non-essential cookies.

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy. Account information remains active while your account is open and for a reasonable period afterward to handle any disputes or regulatory requirements. Financial transaction records are kept for the duration required by our licensing authority and applicable laws.

Marketing preferences and communication records are retained until you withdraw consent or request deletion. We periodically review and delete data that is no longer necessary for our legitimate business purposes.

Cazilla Casino may transfer your personal data to countries outside your jurisdiction to provide our services effectively. When we transfer data internationally, we ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other approved transfer mechanisms.

These protections ensure your data receives equivalent privacy protection regardless of where it is processed.

Our services are strictly prohibited for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected data from someone under the legal gambling age, we will immediately delete such information and close any associated accounts.

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. We will notify you of significant changes through email or prominent website notices. Continued use of our services after policy updates constitutes acceptance of the revised terms.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Data Protection Officer through our customer support channels. We are committed to addressing your concerns promptly and transparently.